Company: WISE TREE TECHNOLOGY CO., LIMITED
Brand: Folzera
Address: RM 102, 1/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
1. Our Commitment
Folzera (operated by WISE TREE TECHNOLOGY CO., LIMITED) is committed to protecting the privacy and security of your personal data. We ensure that all policies and practices concerning the collection, use, retention, disclosure, transfer, security, and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Ordinance”) and the relevant codes of practice and guidelines issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Data We Collect
We may collect the following categories of personal data from you:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Name, gender, date of birth |
| Contact Data | Email address, phone number, mailing address |
| Account Data | Username, password, profile preferences |
| Technical Data | IP address, browser type and version, operating system, device information, time zone setting |
| Usage Data | Information about how you use our website, including pages viewed, time spent, and content interactions |
| Cookie Data | Cookies and similar tracking technologies that collect information about your browsing behaviour |
We may also collect personal data from you when you:
Create an account or register on our website
Subscribe to our services or newsletters
Fill out contact or enquiry forms
Participate in surveys, promotions, or contests
Communicate with us via email, phone, or social media
Browse or interact with our content
Note: If you are under the age of 18, you must obtain consent from your parent or guardian before providing any personal data to us.
3. Purposes of Collection and Use
We collect and use your personal data for the following purposes:
To provide, operate, and maintain our short-drama distribution services
To process your account registration and manage your user profile
To deliver personalised content recommendations based on your viewing preferences
To process transactions, payments, and subscriptions (where applicable)
To communicate with you regarding your account, service updates, and promotional offers
To respond to your enquiries, feedback, or support requests
To improve our website, content, and user experience through data analysis
To comply with legal and regulatory obligations
To detect, prevent, and address technical or security issues
For direct marketing purposes (only with your explicit consent)
We collect personal data only for purposes directly related to our functions and activities. Where the provision of certain data is mandatory for us to provide specific services, we will clearly indicate this at the time of collection. If you choose not to provide such mandatory data, we may be unable to process your request or provide you with the relevant services.
4. Legal Basis for Processing (for users in the EU/UK)
For users located in the European Union or the United Kingdom, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
| Processing Activity | Legal Basis |
|---|---|
| Providing and operating our services | Performance of a contract |
| Processing your account registration | Performance of a contract |
| Personalised content recommendations | Legitimate interests |
| Sending promotional communications | Consent |
| Analysing website usage and improving services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Processing payments | Performance of a contract |
You have the right to withdraw your consent at any time by contacting us at privacy@folzera.com.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
What are cookies? Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how you interact with our content, and improve your overall experience.
Types of cookies we use:
| Type | Purpose |
|---|---|
| Essential Cookies | Necessary for the website to function properly (e.g., login sessions, security) |
| Preference Cookies | Remember your settings and preferences |
| Analytics Cookies | Collect anonymous data about how visitors use our website |
| Marketing Cookies | Track your browsing behaviour for targeted advertising (only with your consent) |
Your Choices: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website or prevent you from accessing some features. For users in the EU/UK, we will only activate non-essential cookies after obtaining your explicit consent through our cookie consent banner.
6. Disclosure and Sharing of Personal Data
We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data in the following circumstances:
Service Providers: We may engage third-party service providers to perform functions on our behalf, such as hosting, payment processing, data analytics, email delivery, and customer support. These providers have access to your personal data only to the extent necessary to perform their services and are contractually obligated to protect your data.
Business Partners: We may share data with trusted partners for joint marketing or content distribution activities, subject to your prior consent where required by law.
Legal Compliance: We may disclose your personal data if required to do so by law, regulation, legal process, or governmental request.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change.
We do not disclose personal data in a way that identifies you to any other party unless we have obtained your prior consent or are required to do so by law.
7. Cross-Border Data Transfers
As a Hong Kong-based company with global operations, we may transfer your personal data to servers or service providers located outside Hong Kong. Currently, the Personal Data (Privacy) Ordinance does not impose restrictions on cross-border data transfers.
However, for users in the EU/UK, we ensure that any transfer of personal data outside the European Economic Area (EEA) or the UK is carried out in compliance with GDPR requirements, including the use of Standard Contractual Clauses (SCCs) or other appropriate safeguards.
By using our services, you consent to the transfer of your personal data to countries outside your jurisdiction of residence, which may have different data protection standards.
8. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption of data transmitted over our website using Secure Socket Layer (SSL) technology
Restricted access to personal data to authorised personnel only
Regular security assessments and monitoring of our systems
Secure storage of personal data in protected databases
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially acceptable means to protect your data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
When your personal data is no longer required for the purposes for which it was collected, we will take all practicable steps to delete or anonymise it. If deletion is not possible (e.g., due to legal or regulatory retention requirements), we will securely isolate the data from further processing.
Retention Periods:
| Data Category | Retention Period |
|---|---|
| Account data | For as long as your account remains active, plus a reasonable period thereafter |
| Transaction data | As required by applicable tax and commercial laws |
| Usage and analytics data | Up to 12 months, unless otherwise required |
| Enquiry and support correspondence | Up to 24 months |
| Marketing data | Until you withdraw your consent or unsubscribe |
10. Your Rights
Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of Access | You have the right to request access to and obtain a copy of the personal data we hold about you |
| Right to Correction | You have the right to request correction of any inaccurate or incomplete personal data we hold about you |
| Right to Withdraw Consent | Where processing is based on consent, you may withdraw your consent at any time |
| Right to Erasure (GDPR only) | For EU/UK users, you may request deletion of your personal data under certain circumstances |
| Right to Restrict Processing (GDPR only) | For EU/UK users, you may request restriction of processing under certain circumstances |
| Right to Data Portability (GDPR only) | For EU/UK users, you may request a copy of your data in a structured, machine-readable format |
| Right to Object (GDPR only) | For EU/UK users, you may object to processing based on legitimate interests |
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14 below. We will respond to your request within a reasonable timeframe, and in any event within 30 days, as required by the Ordinance.
For requests to access or correct personal data, you may be required to provide proof of identity to verify your request. We may charge a reasonable fee for processing access requests, as permitted by the Ordinance.
11. Direct Marketing
We may use your personal data (such as your name and email address) to send you promotional materials, newsletters, and updates about our content and services.
We will only use your personal data for direct marketing purposes with your explicit consent. You have the right to opt out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in any marketing email
Updating your preferences in your account settings
Contacting us directly at privacy@folzera.com
We will not use your personal data for direct marketing purposes without your prior consent, and we will not provide your personal data to third parties for their direct marketing purposes unless we have obtained your explicit consent.
12. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
Data Protection Officer
WISE TREE TECHNOLOGY CO., LIMITED
RM 102, 1/F The Cloud
111 Tung Chau Street, Tai Kok Tsui
Hong Kong
Email: privacy@folzera.com
For general enquiries: hello@folzera.com
For support: support@folzera.com
Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to request access to and correction of your personal data held by us. Please direct any such requests to our Data Protection Officer at the above contact details.